Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.
Click the “Sign Up” or “Create Account” link at the top of our website. Simply fill in your name, email address, and a password to register.
To update your shipping address, please contact us at [email protected] as soon as possible. If your order hasn’t been processed yet, we’ll do our best to update the address for you.
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also log into your account to view tracking updates under “My Orders.”
No, for your security, we do not store credit card information. All payments are processed through secure, encrypted third-party payment gateways.
Sales tax is applied where required by law and will be calculated at checkout based on your shipping address.
Currently, we offer shipping to select countries. Please check our Shipping Policy page or contact us at [email protected] to confirm availability in your region.
Whenever possible, we ship all items in one package. However, if your order includes multiple items from different warehouses, they may arrive separately.
If you need to swap an item
Returns and Exchanges
We accept returns of unused items within 30 days of delivery. Items must be in original condition and packaging. Please see our Refund and Returns Policy for full details.
We sincerely apologize! Please contact us at [email protected] with your order number and photos of the item received. We’ll resolve the issue as quickly as possible.
We’re sorry to hear that. Email us at [email protected] with photos of the damaged item and packaging. We’ll work with you to arrange a replacement or refund.
Once your return request is approved, we’ll provide the return address and shipping instructions via email. Do not send items back without authorization.
For any assistance, reach out to our support team at [email protected]. We typically respond within 24–48 hours on business days.
Contact us immediately at [email protected]. If your order hasn’t shipped yet, we can update it. If it has already shipped, we’ll help explore available solutions.
If your order hasn’t been processed, we may be able to modify or cancel it. Please contact us as soon as possible at [email protected].
We occasionally offer pre-orders for popular or restocking items. If an item is currently unavailable, feel free to contact us to check if pre-orders are open.